New player here. I recently agreed to the legal agreement and having entered this contract understand the swiftness and consequence of its wording in relation to member disagreements. Wanting to keep civil is not always possible, but I do feel as though staff intervention may help prevent member ejection. My concern, however, is for those members that are not Associates, and hold power over myself and other Associates.
Our agreement seems much more casual and lays out an understanding that staff members are employees of the organization we are interacting with, inferring a degree of professionalism. I have so far seen nothing to dissuade me explicitly from this being the case, however, I have noticed that any complaints about staff will be handled by the same staff that holds power over you. While this is not altogether concerning in an online community, and I do not understand the reasoning for the need of the legal agreement (but must admit I was not blind to activity on Reddit before joining), I know it more easily opens this community to the scrutiny of its proceedings through legal means.
If this is the case, I suggest the organization keep a level of impartial behavior and open and fill a position of Human Resources, whose responsibilities could be outlined in a certain employee based board, to review and advise on hiring/firing, as well as member complaints; Associate or otherwise. This would be to show a degree of impartial thought and accountability if any legal proceedings arose involving the termination of membership or employment, and add a level of transparency to the community if Associates feel as though the initial logger of the complaint is not on any one person's side, held accountable to anyone they are receiving a complaint about, or hold power over those reporting issues to them.
If I'm just speaking into the ether and talking about fixing something that's not broken then please do not mind me. I'm just really enjoying my casual time running around in a cyberpunk world, and simply want to add what I feel like might be a nice thing to it. If it's not needed now, I totally understand but the reason I posted it now, in my Sindome infancy, is because it may be a good idea in the future, for whatever reason, and I'd forget what I thought about it!
Thanks and have a nice day!