We get this a lot: "My history and the few points I have in a skill because I was given some in character-generation means that my character should know is".
Okay, no, actually, your character is as ignorant as you are. Do not worry about specific game mechanics unless and ntil your character is in a situation where it's time to attempt a certain skill. That might not actually be until after they get a job where the boss can providt that gear and/or mentorship. For freelancers, you might have to find the gear first, and learn what gear to get by roleplaying yoyr character getting the hookup.
If you arrive at that point where you're attempting something, and can't figure out how, that's the time to use OOC means to find out if there's still must IC stuff you and your character still don't know, or if there's something you as a player are overlooking when you "examine" your gear or if there is something missing from an OOC helpfile.
The BGBB isn't ideal for that. The local command, "ooc what am i missing?" if there's an experienced PC in the room, "xgame I can't fighure out how to open my car's hood, what am I missing?" to ask other players on the Game-Help channel, or if really necessary because of a suspected BUG or because of @rule 1F concerns about leaking IC information to other players, then you can consider using the command "xhelp" instead of xgame to reach admins about it.