Disappointing experience with xgame help

I understand, and appreciate, the immersive nature of the game, and the idea that the majority of your character's information must be 'FOIC', but I've noticed an odd trend that I find a bit disappointing. Some questions asked over xgame help, mine & others, are sometimes blocked from being answered with information neither detracts from the experience, or robs the character of agency.

In my own case, attempting to deliver a package to 'Kro's Spare Parts' in the junkyard, when the description for the location doesn't provide anywhere near enough information to locate the proper building. I requested help over xgame, and someone was very keen to help explain what I needed to do - but were blocked by multiple people from doing-so in a very odd 'peer pressure' sort of way. Helping me to find the proper location wouldn't have given the character any information they couldn't already be able to see with their own two eyes, and it might have even saved me, the writer, from a foolish mistake due to unclear descriptions.

Finding out in-character works for most things, but we have an entire 'help' system in-place, I assume, for a reason. Players attempting to support players should not be peer-pressured or told not to help someone in-need - it makes the game more accessible in the long run, as when a player is truly stumped, they can reach out and maybe get the one hint they needed to progress - instead of being stuck at square one.

Say what you will; 'that's the way the rules are set', sure, but this is also a community. Communities support one-another. I would like to see a bit more support than 'fend for yourself, newblood/git gud".

It might have seemed like players were being unhelpful or obstinate in preventing you from getting specific directions over XGAME, but they were actually looking after your best interests and the best experiences for everyone.

First, because your character cannot know something they did not learn (like a location), even if you the player knows this from being told through OOC channels, doing so is what is called metagaming and is generally disallowed or discouraged. For a new player playing a new character, this distinction is extremely fine and may seem immaterial but being told to seek that type of information with your character themselves so that that character can fairly be said to know it is really teaching best practices.

Second, while this divide of IC character knowledge versus OOC player knowledge may seem difficult or obtuse for new players, it is actually protecting them to a far greater degree than it is inconveniencing them. The distinction between what a new player and their new character knows is sometimes zero, whereas the distinction between what a veteran player knows compared to what their fresh character knows can be enormous, and gameplay warping.

In principle, I cannot or should not as a very experienced player simply begin a new character and use my substantial game world knowledge to immediately leap ahead in what I am doing compared to any other new character, I should be going through the same learning processes to find where everything is and other things. Now in practice experienced players on new characters will inevitably have significant advantages but the basic idea is for players to learn to maintain a divide between what they know as players and what they can do as their characters, so those characters are played more authentically and fairly.