A garage door is massive, allowing any number of people, and for the larger ones, vehicles, to pass through unhindered.
But hatches, and things of that size, are tiny, one person at a time sort of entrances and exits. So its completely plausible, that as one person is using it to enter, you couldn't -possibly- use it to exit, especially if said hatch was something you'd have to crawl upward through.
Since role-playing said situation doesn't seem plausible, I opt for a coded resolution here. Thank you, and good day.