With the game growing and admin time at a premium, we are always looking for ways streamline our processes. We did this to great success with @request-puppet. It worked so well that I decided to replicate the system for OOC requests.
And thus, @request-service was born. There will still be times you need to xhelp, and perhaps an admin will reach out to discuss your request with you, but with this new command your request won't be as likely to get lost in the shuffle.
It's really hard, when some admin can do some things, and others cannot, to deal with the logistics of so many requests. Now, the admin that can handle something, will be aware of things that need to be handled, and routinely reminded when there are pending requests (the same way GMs are reminded of puppet requests currently).
xhelp is still the best way to get IMMEDIATE help for a CRITICAL issue, like being stuck, or a bug preventing you from playing. However, for less critical things, @request-service is your friend. The interface will be very familiar for anyone who has ever requested a puppet.
Admin will be directing players that xhelp about service requests, to use the command to have their requests processed, starting today. And if it's a critical issue, but no one is responding to your xhelp, you can use @request-service to make sure we are aware.
'help @request-service' for more information.