Sorry that doesn't work. Look at my captures... I have no character and cannot create one. The old e-mail I first got with a character name and password I logged in as and renamed them in character creation. Its gone now. I have no e-mails with a new character. Again, I cannot log in or make a character.... at all.
(my private dropbox to share the screen snippets I did, its safe to click)
EDIT: I should mention I DID rename my original character this and use this password. For whatever reason they have been deleted. Was a week ago or two weeks ago I made them. Finished the initial character creation, booted to a room and an admin approved my character (I think that is how it was set up). Then before I went into the first room I read a crap ton of help files and stuff on the site which took me days. Tried to come back tonight and this happened. I had major issues logging in for the first time when I made them too.