How long have you waited? (Don't answer.)
I'm responding for the above and for newbies:
When you gridmail and make an @note, then like in Real Life, it can take up to a couple weeks. (That's why @notes help so much.)
It can take less time too.
Plus like in real life, you need to persist. Follow up with another mail or walk into the place (both?) & then Leave another @note.
If you're talking face to face, you can't just ask a question without including the important information, or with only a little bit of info, then wait ~5 or so minutes and then leave.
The GM's may be busy Puppeting for others at that moment, might not be available or maybe missed your statement that first time and catch it at one of the later times when you repeat yourself.
I've had an NPC / Person (note: treat them all like people) tell me, after 30 - 40 minutes, to return in an hour. This doesn't always happen but I'm typing this so then you have an example of how busy the people on the other side can be.
There is a lot scrolling past on admin's screens. @Notes help GM's catch things and help GM's make potential storylines for you.
(One GM or Admin mentioned in the recent townhall during the paintball fight, that that spam was what they saw ALL the time. Be patient. Admins are volunteers with a lot going on.)
Summary: There can be a lot going on so talk to the NPC's, use in game tools that are at your disposal, use @notes, and follow up.
Be patient (as a player).
AND see about Players who may be hiring. Someone somewhere is.
(And you may have competition who has a more established Rep than you. Think of what you can do to have people look your way instead of theirs.)