Also, clarifying question - where it says "its using a snapshot of data from 4/19, so if you created your user after then, it won't exist" <- what year? My account is only a couple of weeks old so I'm guessing last year?
Happy to help if you like, not sure how much *help* I'll be, but I like to get involved and get my hands dirty (5 years web-dev experience, HTML/CSS/JS/PHP a couple of different frameworks of js and php. The usual).
Let me know if/when you update the snapshot and I'll jump in and have a proper look.